Shipping & Returns

 

At Melanin Beauty, we strive to provide exceptional service and ensure your satisfaction with every purchase. To achieve this, we have established clear shipping and refund policies that prioritize your convenience and peace of mind.

Shipping Policy

When you place an order with us, we understand that you are eager to receive your items promptly. That's why we offer fast and reliable shipping options to ensure your order reaches you in a timely manner.

Here are the key details of our shipping policy:

• We offer domestic shipping within the United States.
• Orders are typically processed and shipped within 1-2 business days.
• We partner with trusted shipping carriers to deliver your package safely.
• Shipping fees may vary depending on the weight and destination of your order.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.
• Please allow 3-5 business days for your package to arrive after it has been shipped.

If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.

Refund Policy

We understand that sometimes a product may not meet your expectations or arrive in the condition you anticipated. In such cases, we offer a straightforward refund policy to ensure your satisfaction.

Here are the key details of our refund policy:

• We offer a 15-day return policy, starting from the date you receive your item.
• To be eligible for a refund, the item must be in its original condition, unused, and with all tags and packaging intact.
• Please contact our customer support team at juicydepartment@gmail.com to initiate a return.
• Once your return is approved, we will provide you with a return shipping label and instructions on how to send the item back to us.
• Please note that returns sent without prior authorization will not be accepted.
• Refunds will be issued to your original payment method within 10 business days after we receive and inspect the returned item.

It's important to us that you are completely satisfied with your purchase. If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our customer support team.

Thank you for choosing Melanin Beauty. We appreciate your trust in our products and services, and we are committed to providing you with an exceptional shopping experience.